Careers at Restoration

Bedford Stuyvesant Restoration Corporation has been a leader in the development of Central Brooklyn. For its pioneering work, Restoration has been recognized locally and nationally as a model for community development. Through the years, Restoration has been able to attract the highest caliber of talent to advance its mission. Restoration is an equal opportunity employer. Auxiliary aids and services are available upon request to individuals with disabilities. Currently, Restoration has several positions available:

Besides being an employer in its own right, Restoration helps people find jobs at other organizations and businesses. Restoration's experienced job developers work with local employers to seek openings and identify suitable candidates.


JOB TITLE

Chief of Staff

DESCRIPTION:
The Chief of Staff is a new position to support the oversight of the design, implementation, management, administration, and continuous improvement of Restoration’s economic mobility and health programs. The Chief of Staff, in working with the Executive Vice President for Programs and various Program Managers and Directors, will identify strategic program focus areas and goals and develop and implement a business plan to manage priorities, staff capacity, partnerships, and other resources in order to meet these goals.

Working collaboratively with staff, this role provides an exciting opportunity for someone with a background in non-profit or for profit management, program evaluation, and/ or public administration and a demonstrated commitment to community based development, leadership, and services such as social services, education and training, financial literacy, career development, business development, and physical and mental health to contribute to the continued growth and success of Restoration.

The position will report directly to Restoration’s Executive Vice President for Programs who oversees programming under Restoration’s Center for Personal Financial Health and Center for Healthy Neighborhoods.

RESPONSIBILITIES:

Program Management
  • Assist the EVP for Programs in managing the operations of self-sufficiency and upward mobility programs as well as those addressing health disparities for individuals and families. Toward that end work closely with Program Managers for Care Coordination, Asset Building, Education & Training, and Workforce Development units, Site Managers and Directors, and the Director of the Center for Healthy Neighborhoods.
  • Develop, implement, and manage business plans for Restoration’s economic mobility and health programs and which aligned with Restoration’s new strategic plan to close the wealth gap.
  • Ensure the continued implementation and institutionalization of unified program designs, training curriculums, processes, policies, procedures and systems across service location, initiatives, and contracts.
  • Provide Support and act as an advisor in the hiring, onboarding, and professional development of staff.
  • Develop and implement initiatives for team building and staff empowerment.
  • Manage the implementation of program initiatives related to family self-sufficiency, upward mobility, and health.
  • Assess current and develop new partnership and collaborative strategies.
  • Signal challenges early on and communicate with EVP for Programs to resolve.
  • Handle facilities related matters in working with Restoration Asset Management department and/ or outside vendors.
Contract Management
  • Manage the procurement, registration and execution of (government) contracts and ensure that these are implemented in line with the overall model for economic mobility and health at Restoration.
  • Serve as the point person for Program Officers from funding agencies, including various City agencies and ensure a proactive approach to comply with any requests, including but not limited to progress reports, budget requests and modification, site visits and audits.
Performance Management
  • Work with Managers and Directors to ensure that progress and outcomes of program, projects, and other initiatives are being tracked and analyzed to inform continuous improvement and meet goals.
  • Maintain a high level of quality assurance of timely and accurate data entry and systems management and report to executive team on program progress. Among others through spot checking client files, data systems, and client check-ins to ensure accuracy and program compliance.
  • Work with Director of Quality Assurance, senior management and staff of Restoration and partner organizations to maintain an overall program evaluation and data management architecture.
  • Work with Director of Quality Assurance to develop a monthly dashboard reporting on key metrics, progress, successes and challenges of programs and initiatives under the Center for Personal Financial Health and Center for Healthy Neighborhoods.
  • Serve as a key stake holder in the development of a corporate-wide performance management data management system, including an central platform for Center for Personal Financial Health and Center for Healthy Neighborhoods to manage their case load, utilize for continuous program improvement, and report on progress and outcomes.
Fiscal & Budget Management
  • Assist in the development and manage budgets for the Center for Personal Financial Health and Center for Healthy Neighborhoods and ensure that resources are allocated to meet goals, also in working with Restoration Contract Manager.
  • Research fundraising opportunities and assist in the development of a fundraising plan.
  • Assist in preparing proposals, responses to RFP’s or other initiatives to raise funds.
  • Monitor expense items and payments to outside vendors, consultants, and/ or subcontractors.

QUALIFICATIONS:

  • Master’s Degree in Public Policy, Social Work, Business Administration or related field.
  • At least three years of successful experience in non-profit or for profit management and/ or public administration.
  • Exceptional project management, prioritization, and planning skills, with demonstrated success producing high-quality deliverables on time and within budget.
  • High emotional intelligence to manage teams with flexing leadership styles with strong focus on excellence and meeting high quality results and outcomes.
  • Strong interpersonal skills and ability to work effectively in a team.
  • Excellent presentation and communication skills, both verbal and in writing.
  • Excellent strategic thinking skills, with the ability to operationalize concepts and transform ideas into action as well as problem solving skills.
  • Prior experience working with community based organizations is preferred.
  • Passion for, knowledge of, and demonstrated commitment to community development, youth development, and community organizing and leadership development as strategies to improve low income communities.

Salary: Competitive and based on experience

To apply for this position, please forward a resume, as well as a substantive cover letter outlining your interests and qualifications via e-mail to Judith Anglin Director of Human Resources at hr@restorationplaza.org


JOB TITLE

Director Program Quality Assurance

DESCRIPTION:
The Director of Quality Assurance will lead the design, implementation, and management of a coordinated and
comprehensive strategy for measuring the impact of Restoration’s economic mobility and health programs. The Director Program Quality Assurance, in collaboration with other Restoration departments, will identify key areas for evaluation, build capacity for ongoing program compliance, monitoring, and assessment, and lead efforts to conceptualize and implement a longitudinal strategic plan designed to improve internal program practices and to inform external stakeholders about our work, including the build out and implementation of our data management platforms.

Working collaboratively with staff, this role provides an exciting opportunity for someone with a background in data management, compliance, and/ or research and evaluation and a demonstrated commitment to community based development, leadership, and services such as social services, education and training, financial literacy, career development, business development, physical and mental health to contribute to the continued growth and success of Restoration.

The position will report directly to Restoration’s Executive Vice President for Programs who oversees programming under Restoration’s Center for Personal Financial Health and Center for Healthy Neighborhoods.

RESPONSIBILITIES:

Data Management
  • Lead an organizational culture shift towards one which embraces evaluation and data as a method for learning andcontinuous improvement.
  • Maintain and update an agency wide dashboard/ score card and communicate with all stakeholders about its results.
  • Build capacity for, implement and manage internal systems for conducting ongoing outcomes measurement and assessment.
  • Assist Restoration staff and other key stakeholders to determine appropriate metrics and benchmarks to help improveand further develop programs.
  • Engage and manage consultants, as necessary, to develop and implement new data management systems.
  • Oversee the use of data management as a tool in accomplishing program/project objectives and ensure that data is being collected accurately, analyzed appropriately and adapted as needed.
  • Work with senior leadership team to effectively communicate results both internally and externally.
  • Lead discussions with senior management to reflect on metrics and results, and coach and support managers to leadsimilar discussions with their teams, and lead discussions with interdepartmental and interdisciplinary teams.
  • Manage all administrative aspects of data management, including budget, data collection logistics and other related duties as necessary.
Contract Management
  • Manage the procurement, registration and execution of (government) contracts and ensure that these are implemented in line with the overall model for economic mobility and health at Restoration.
  • Serve as the point person for Program Officers from funding agencies, including various City agencies and ensure a proactive approach to comply with any requests, including but not limited to progress reports, budget requests and modification, site visits and audits.
Program Compliance
  • Build capacity for, and develop, implement, and manage proactive program services compliance strategies, including regular client file and systems audits, policies and procedures, and processes in line with contract compliance.
  • Conduct regular audits of programs files, data systems, processes, policies and procedures, as well as sample check-ins with clients, in order to ensure ongoing program service delivery is in compliance with contract or other requirements.
Evaluation
  • Work closely with Executive Team and department Directors to build on existing evaluation tools to create a strategic evaluation plan that measures progress and success against key metrics for both internal program improvement purposes as well as for external reporting purposes.
  • Independently or with external vendors, design and implement evaluation tools and projects to support the strategic evaluation plan including both quantitative and qualitative methods as appropriate.
  • Initiate and lead session with staff to discuss program evaluations and develop improvement plans in collaboration with the program teams.
  • Disseminate and translate research and evaluation findings to a variety of constituencies.
  • Seek and develop ways to engage local residents in ongoing program evaluation and design.
  • Manage all administrative aspects of evaluation efforts, including vendor vetting, evaluation logistics, budget, and other related duties as necessary.

QUALIFICATIONS:

  • Master’s Degree in Public Policy, Social Work or related field.
  • At least three years of successful experience with both quantitative and qualitative research methods and/ or data management, tool design and validation, and/ or compliance.
  • Exceptional project management, prioritization, and planning skills, with demonstrated success producing high-quality deliverables on time and within budget.
  • Strong interpersonal skills and ability to work effectively in a team.
  • Excellent strategic thinking skills, with the ability to operationalize concepts and transform ideas into action as well as apply research findings to ongoing program development.
  • Excellent strategic thinking skills, with the ability to operationalize concepts and transform ideas into action as well as problem solving skills.
  • Prior experience working with community based organizations is preferred.
  • Passion for, knowledge of, and demonstrated commitment to community development, youth development, and community organizing and leadership development as strategies to improve low income communities.

Salary: Competitive and based on experience

To apply for this position, please forward a resume, as well as a substantive cover letter outlining your interests and qualifications via e-mail to Judith Anglin Director of Human Resources at hr@restorationplaza.org


JOB TITLE

Employment Specialist

DEPARTMENT
Economic Solutions Center

DESCRIPTION:

Restoration is seeking an enthusiastic Employment Specialist & Career Coach to develop, maintain and deepen relationships with employers through our business services. These services include candidate screenings for job openings as well as career development and retention services (incl. benefits enrollments, financial coaching, and training opportunities). The Employment Specialist & Coach will also work directly with job seekers to match them with jobs; in addition, they will coordinate with the Education & Training and Social Services Teams to ensure that job seekers receive services that meet their needs. Specific responsibilities and tasks include, but are not limited to:

  • Provide one-on-one coaching and counseling, facilitate workshops, and provide retention services to program participants;
  • Develop and maintain close relationship with employers for the purpose of job orders, internship opportunities and retention services for their staff
  • Maintain high level of knowledge of labor market trends and high demand industries/sectors
  • Conduct a career and job ready assessment and match clients to employers
  • Maintain a high level of results accountability by entering pertinent customer data and case notes on a real time basis and update relevant information and data in various database systems as soon as new data becomes available;
  • Work in team with Education & Training and Social Services staff to ensure that clients meet the best possible outcomes across services.
  • Manage data recording of intake, assessment, service delivery, and outcomes for multiple contracts (incl. DYCD NDA Healthy Families and OTDA SNAP Venture III).
  • Provide reports to Program Manager on a weekly basis.

 

Experience and Qualifications:

  • Bachelor's or Master's degree preferred
  • Established connections with businesses and employers a pre
  • Excellent presentation and customer service skills and social skills demonstrative of empathy and support
  • Attention for detail and ability to manage and leverage multiple contracts
  • Excellent organizational skills and a demonstrated ability to meet deadlines, milestones and be a team-player
  • Excellent database and administrative skills with attention for detail and ability to manage data and information for multiple contracts.
  • Proficient with MS Office (Excel, Word, Access & Outlook).

 

To apply, email cover letter and resume to Judith Anglin, at hr@restorationplaza.org.


JOB TITLE

Worksite Monitor

Department:
Economic Solutions Center

GENERAL RESPONSIBILITIES: Restoration is seeking enthusiastic Worksite Monitors to develop, maintain and deepen relationships with program participants and internship host sites. The Worksite Monitor is responsible for developing and monitoring the relationship between Restoration, program participants, and internship host sites for a case load of approximately 50 participants.

Specific responsibilities and tasks of the Worksite Monitor include, but are not limited to:

  • Serve as a liaison between interns, internships worksite, and Bedford Stuyvesant Restoration and communicate information at regular intervals.
  • Ensure that worksites are aware and engaged in supplemental services beyond internships, such as financial counseling, benefits screenings, training opportunities, business consulting, and health initiatives also operated by Bedford Stuyvesant Restoration Corporation.
  • Visit all assigned worksites on a weekly basis and ensure that worksite, participant and program documentation is distributed, collected and maintained in a consistent manner and the various data systems are updated corresponding with information available in hard copy.
  • Monitor progress of program participants and worksites and monitor, report and document any issues or violations to proper personnel.
  • Work with program participants towards successful internship completion and ensure that program participants and families are properly connected to other wrap around supports including benefits screenings and enrollment, financial counseling, training opportunities, and job placement services.
  • Participate an co-facilitate in program participant workshops and worksite orientations.
  • Assist the Program Coordinator in assuring compliance with various contracts including Opportunity Youth, Work Learn Grow, Summer Youth Employment Program, and Work Progress Program, by being aware of funder mandated expectations, including those of the NYC Department of Consumer Affairs and NYC Human Resources Administration.
  • Knowing how to navigate and use data entry systems such as YEPS and Capricorn, and have a full understanding of the program design its various components and how this relates to administration and data management.
  • Administrative duties as necessary as well as other duties as assigned by the Program Manager or Program Coordinator.
  • Be available to work during evenings and weekends.

Experience and Qualifications:

  • High school degree or equivalent required. College Degree or current college enrollment preferred.
  • High level of attention for detail and excellent time management and organizational skills.
  • Passion for youth and community development. Experience is working with youth and/ or Summer Youth Employment or similar program is a plus.
  • Experience with data entry systems such as Capricorn and YEPS is a plus.
  • Ability to work independently and as a member of a team.
  • Excellent verbal and written communication skills.
  • Proficiency in the use of a personal computer and appropriate software and E-Mail system.
  • Ability to travel throughout New York City via public transportation/personal vehicle. Knowledgeable of New York City streets, landmarks, etc. with emphasis in Brooklyn.
  • Must be able to work evenings and weekends.
  • Proficient with MS Office (Excel, Word, Access & Outlook), and database management.
  • Proficient with Google applications preferred.
  • Bi-lingual a plus.

 

To apply, email cover letter and resume to Judith Anglin, at hr@restorationplaza.org.


JOB TITLE

Financial Coach (English and Bilingual)

Department:
Economic Solutions Center

GENERAL RESPONSIBILITIES: Bedford Stuyvesant Restoration Corporation seeks a Financial Coach under the NYC Financial Empowerment Center model. The Financial coach will provide one-on- one financial counseling as well as workshop sessions for youth and adults. Financial coaching through the Financial Empowerment Center is free of charge and aims to assist clients in taking control of their personal finances by increasing financial literacy, developing budgeting and money management skills, developing appropriate financial relationships, addressing financial emergencies, and eventually building assets. The Financial Coach will report to the Program Manager of Asset Building.

Specific responsibilities and tasks of the Financial Coach include, but are not limited to:

  • Assess client needs and develop individual financial action plans with each client.
  • Provide individualized one-on- one financial counseling and coaching to clients.
  • Conduct group sessions as fit for client case load, utilizing existing curricula.
  • Responsible for making appropriate referrals and integrating other wraparound supports (i.e. benefits, child support, tax preparation, job readiness training and placement).
  • Engage in ongoing follow-up with Financial Empowerment Center clients on progress towards goals.
  • Collect, track, enter, and report client demographic and financial data for purpose of internal program monitoring on a weekly basis.
  • Participation in trainings and ongoing professional development.
  • Available to work off-site (e.g. in schools or other partner organization), on weekends and during evening hours.

Experience and Qualifications:

  • Hold a Bachelor’s Degree from an accredited college in economics, finance, education, social or human services or a closely related field.
  • Have a minimum of two years of full time work experience in financial education or social service counseling. Class room experience a plus.
  • Be knowledgeable about credit, debt, and money management; savings and investment options; and safe financial products and services.
  • Excellent communication and interpersonal skills.
  • Demonstrated experience and affinity for technology platforms that include tools such as video conferencing, webinars, social media, etc.
  • Bi-lingual (English/Spanish).

 

To apply, email cover letter and resume to Judith Anglin, at hr@restorationplaza.org.


JOB TITLE

Jobs-Plus Manager of Career and Resource Coordination

Department:

Economic Solutions Center

GENERAL RESPONSIBILITIES: Restoration's Economic Solutions Center seeks an enthusiastic Manager of Career Coaching and Resource Coordination for our Restoration North Jobs-Plus site serving resident of Marcy, Armstrong and Lafayette Gardens. The Jobs-Plus Sr. Career Coach and Resource Coordinator reports to the Jobs-Plus Assistant Director. Specific responsibilities and tasks of the Jobs-Plus Career Coordinator/Manager including, but are not limited to:

  • Oversee a team of 2 Career Coaches/Resource Coordinators, providing day to day supervision
  • Develop team strategies to a maintain member engagement and retention within the program
  • Maintain weekly team meetings and case conference meetings to ensure members are moving along the process to employment
  • Assess new and existing program participants to determine interests, qualifications, employment eligibility and developing individual career plans
  • Provide one-on-one coaching to a caseload of program participants in the area of job readiness, career advancement, vocational training referrals, and prepare them for job interviews.
  • Refer a caseload of caseload participants to job opportunities available and assist them with online job applications for available positions.
  • Conduct 1-2 workshops once a week covering various life skills and career development topics.
  • Follow up with program participants to maintain high program retention and collect information on self-placements and retention as needed.
  • Maintain close relationships with referral and partner organizations for the provision of wrap around services to customers;
  • Maintain a high level of results accountability by entering pertinent participant data and case notes on a real time basis and update relevant information and data in various database systems as soon as new data becomes available;
  • Maintain relationships with other vocational/career development training providers to share and develop best practices
  • Maintain high level of knowledge of labor market trends and high demand industries/sectors
  • Provide reports to Assistant Director on a bi-weekly basis

Experience and Qualifications:

  • Bachelor's or Master;s degree preferred
  • A minimum of 3-5 years' experience in providing employment services and staff supervision and management
  • In possession of an Job Readiness or Vocational Training credentials is a plus
  • Excellent computer and data management skills are a must
  • Must possess strong written and oral communication and presentation skills
  • Excellent presentation and customer service skills and social skills demonstrative of empathy and support are a must

To apply, email cover letter, resume, a writing samples, and three references- two professional and one long-term personal to kbrown@resotrationplaza.org AND hr@restorationplaza.org.


JOB TITLE

Full Time Financial Counselor

Department:

Economic Solutions Center

DESCRIPTION:
Bedford Stuyvesant Restoration Corporation seeks a full time Financial Counselor for its Financial Empowerment Center (FEC), a program operated out of several partnering locations in New York City. The Financial Empowerment Center initiated by NYC’s Office of Financial Empowerment offers one-on-one financial counseling and coaching free of charge to low income New Yorkers. We seek to help New Yorkers take control of their personal finances by increasing financial literacy, developing budgeting and money management skills, developing appropriate financial relationships, addressing financial emergencies, and building assets.

RESPONSIBILITIES:

  • Provide individualized one-on-one financial counseling and coaching to clients
  • Implement and assist with the design of client retention and capability strategies
  • Assess client needs and develop individual financial action plans with each client
  • Responsible for making appropriate referrals and integrating other wraparound supports (i.e. benefits, tax preparation, home- buying, foreclosure prevention)into counseling to achieve greater results
  • Protect client privacy in compliance with contract requirements
  • Track progress of program participants through measuring several indicators. Daily data entry.
  • Participation in initial funder sponsored trainings and ongoing professional development trainings as required
  • Work from multiple partner locations and participate in their outreach events

QUALIFICATIONS:

  • Hold a Bachelor’s Degree from an accredited college or university
  • Have a minimum of two years of full time work experience in Economics, Financial Literacy, Human services or Business. With knowledgeable about personal money management, savings and investment options, safe financial products and services and consumer rights
  • Strong organizational skills and attention to detail
  • Ability to work independently and meet deadlines with little supervision
  • Passion for helping low-income adults meet their financial goals
  • Bi-Lingual (English & Spanish). Ability to translate oral and written documents between spoken languages a plus
  • Excellent interpersonal and presentation skills
  • Knowledge of Microsoft Word, Excel
  • Available to work Wednesday, Thursday (evenings), Saturday’s

Please email your cover letter, resume, and three references-two professional and one long-term personal references to Judith Anglin Personnel Director at janglin@restorationplaza.org


JOB TITLE

Program Coordinator

Department:

Center for Healthy Neighborhoods

DESCRIPTION:
Reporting directly to the Director of the Center for Healthy Neighborhoods, the Program Coordinator will lead outreach and engagement activities, in support of initiatives such as Restoration’s Farm to Institution and Bike Share efforts and will ensure the coordination and sustainability of the work as part of Restoration’s larger mission and vision as a community development organization.

RESPONSIBILITIES:

  • Establish, cultivate and maintain relationships with key stakeholders in support of Restoration’s Farm to Institution and Better Bike Share Partnership work
  • Conduct outreach and provide support to food serving institutions to facilitate procurement of locally and regionally produced foods; coordinate as needed with other organizations to plan and provide supports such as cooking demonstrations and other trainings
  • Coordinate all aspects of network and partner meetings including developing agendas and invitations, taking notes and communicating follow up items with networks and partners
  • Manage internal reporting and reporting for grants, ensuring grant deliverables are met
  • Plan, organize and coordinate weekly Community Bike Rides and other community events
  • Direct and oversee the development and implementation of strategies to raise awareness and communicate initiatives through outreach, website, social media, conferences, reports, brochures and other media opportunities
  • Develop project work plans, presentations, briefing documents and other materials as needed
  • Represent Restoration at meetings, trainings and local and national conferences as needed
  • Supervise and provide support to volunteers, interns and consultants

QUALIFICATIONS:

  • Four year degree, with masters degree in public health, nutrition, or early childhood education preferred
  • At least 1-3 years of experience working in public health and or community engagement
  • Experience working with nonprofit organizations, government agencies, elected officials and staff, private foundations, and media
  • Significant knowledge of programs serving low-income communities, ideally public health, nutrition, procurement, workforce development, benefits access, and/or community development programs
  • Fundraising research, grant writing and reporting experience highly desired; and excellent writing and computer skills
  • Proven program planning and implementation experience and skills
  • Willingness to travel throughout Brooklyn
  • A track record of working toward racial equity

To apply for this position, please forward a resume, as well as a substantive cover letter outlining your interests and qualifications via e-mail to Judith Anglin Director of Human Resources at hr@restorationplaza.org


JOB TITLE

Program Manager

Department:

Center for Healthy Neighborhoods

DESCRIPTION:
Reporting directly to the Director of the Center for Healthy Neighborhoods, the Program Manager will be responsible for designing, developing and implementing solutions which simultaneously promote health and wealth to address racial inequities in Central Brooklyn. Specifically, the position will work to develop healthy career and business pathways, leveraging economic growth in Central Brooklyn to create opportunities for residents for good jobs and enterprises in areas that promote health. This will include supporting efforts to expand the local food system in Central Brooklyn and other health promoting job and business development areas. This staff will lead collaborations with other departments within Restoration along with external partners to develop and implement these initiatives.

RESPONSIBILITIES:

  • Develop healthy jobs and good jobs, working with values aligned employers to creating training programs to match employer needs
  • Cultivate relationships with other Restoration departments and with external partners, including employers, academic institutions, other non-profit organizations, and government agencies, to identify and achieve mutual goals
  • Conduct research and environmental scans and analyze existing data to provide assessments on potential economic and social outcomes of potential business, training and employment initiatives
  • Synthesize findings to inform development of business, training and employment initiatives and to make recommendations to policy makers and other stakeholders
  • Develop project work plans, presentations, briefing documents and other materials as needed
  • Support and foster innovation by convening workgroups and developing processes to introduce, test and iterate new projects or ideas
  • Supervise and provide support to volunteers, interns and consultants

QUALIFICATIONS:

  • Bachelor’s degree, with a masters and/or related experience in community and economic development
  • At least 3-5 years of experience working in community and economic development program areas
  • Proven program planning and implementation experience and skills
  • Significant knowledge of programs serving low-income communities, ideally workforce development, benefits access, and/or economic development programs
  • Creativity ability to develop innovative program strategies that integrate multiple program areas
  • Experience working with employers, nonprofit organizations, government agencies, elected officials and staff, private foundations, and media
  • Excellent writing and computer skills
  • The ability to be nimble and work well in a team and in a fast moving environment
  • A track record of working toward racial equity

To apply for this position, please forward a resume, as well as a substantive cover letter outlining your interests and qualifications via e-mail to Judith Anglin Director of Human Resources at hr@restorationplaza.org


JOB TITLE

Data Management Assistant

Department:

Economic Solutions Center

DESCRIPTION:
Restoration is seeking a Data Management Assistant for 15 to 25 hours per week, who will assist in the development of Restoration’s Data Management system. Start date would be per immediate and pay rate is $20-$30 per hour salaried position based on experience. The purpose of the data system is to provide holistic insight into service delivery to our clients across multiple services. Toward that end, the data project is currently underway to consolidate data from various (funder mandated) sources into one single data management system with dashboards and reporting functionalities and that will provide program service staff and management with insight into how clients flow through the various services and programs as well as the impact the various services have on the economic and upward mobility of the clients we serve.

RESPONSIBILITIES:

  • Assist in the design and configuration of a central repository for various data sources (including Salesforce, NewTech, Outcomes, Capricorn, etc.)
  • Analyze data from various data sources and configure for central data repository configuration in such a way that this translates into meaningful information for program service staff and management.
  • Work with program service staff to increase further insight into data currently being captured and ensure this will be incorporated in the central data repository.
  • Design reports and dashboards, also incorporating data visualization, such as info graphs, geo maps, etc.
  • Participate in weekly data calls and other meetings where appropriate.

QUALIFICATIONS:

  • Coursework or demonstrable skillset in management information systems, computer science, or related field preferred.
  • Successful experience with data collection systems, data analysis, and data management as well as database/ CRM design and/ or development.
  • Understand spreadsheets and database architecture and concepts, sufficiently to know or learn how to generate reports and make minor system improvements independently, and how to manage vendors to make major system improvements
  • Experience working with and understanding of the workings of non-profit organizations and in particular Community Based Organizations.
  • Excellent critical thinking skills and the ability to analyze data and translate into meaningful information for service delivery, including report writing and development of software user manuals and training.
  • Exceptional project management, prioritization, and planning skills, with demonstrated success producing high-quality deliverables on time and within budget.
  • Strong interpersonal and communication skills with the ability to support a team, and the ability to work closely with a wide range of constituents, including high level funders, government partners, members of the media, staff, consultants, and community-based organizations.
  • Passion for, knowledge of, and demonstrated commitment to community development, youth development, and community organizing and leadership development as strategies to improve low income communities.

To apply for this position, please forward a resume, as well as a substantive cover letter outlining your interests and qualifications via e-mail to Judith Anglin Director of Human Resources at hr@restorationplaza.org


JOB TITLE

Junior Care Coordinator

Department:

Economic Solutions Center

DESCRIPTION:
Bedford Stuyvesant Restoration Corporation, a non-profit community development organization, is seeking a Junior Care Coordinator to provide services to customers who are eligible for assistance through Restoration’s Economic Solutions Center. The Economic Solutions Center serves some 8000 clients annually through services including benefits screening and enrollment, financial counseling and literacy, tax preparation, educational coaching, career training, and job placement and retention services. In doing so, Restoration takes on a holistic approach to our customer’s well-being in assisting them to self-
sufficiency, resiliency, and financial independence towards closing the wealth gap and ensures that customers have every opportunity to take advantage of multiple services to increase impact. The Care Coordination team plays a crucial and exciting role in this aspect, making the Economic Solutions Center a welcome and comfortable place for customers to visit and receive services. The team provides comprehensive case management services, including intake triage, screening, assessment, and service planning and follow up for benefits, financial literacy, educational attainment, employment, etc.

RESPONSIBILITIES:

  • The Junior Care Coordinator is the first point of contact for our customers and will ensure all clients receive a warm
    greeting in a welcoming and comfortable environment, also providing a general overview of programs and introduction to
    triage for services.
  • Junior Care Coordinators are responsible for all front desk functions including answering of telephones, taking messages
    or transferring calls to appropriate individuals, responding to customer inquiries, checking voicemail daily, scheduling of
    first time and follow up appointments, follow up and reminder calls to customers for upcoming appointments.
  • Junior Care Coordinator will schedule customers to meet with Care Coordinators for further triage, screening, assessment,
    and service planning and track no shows and reschedule appointments.
  • Junior Care Coordinators will follow up with all customers via email or telephone to thank them for coming and keep them
    abreast of new developments regarding services offered as well as events and activities that could benefit them (e.g.
    Restoration Plaza events).
  • Junior Care Coordinators will ensure that all participants have a working professional email and will schedule those
    without for computer class.
  • Junior Care Coordinators will ensure that all clients coming through the door will sign in utilizing our online sign-in form.
  • The Junior Care Coordinator team ensures proper management and follow up of the Customer Service email account.
  • Junior Care Coordinators will ensure that all intake information is entered into appropriate data systems.
  • Junior Care Coordinator will prepare office supply orders for all service units, make copies, maintain wall of fliers, as well
    as other administrative or office management duties as assigned by their supervisor.
  • Junior Care Coordinators will maintain staff timesheets for proper billing for contracted services.
  • Junior Care Coordinators will assist and provide support to both Lead Care Coordinator and Care Coordinators as needed.
  • Junior Care Coordinators will be trained in the functions of the Care Coordinator and may be requested to fill in as
    needed.
  • Junior Care Coordinators will assist with data entry for all service units and must therefore become adept in the utilization
    of various database systems, including, but not limited to: Salesforce, Single Stop Technology/Connects, Capricorn, POS,
    Efforts-to-Outcomes. Training in these systems will be provided.
  • Junior Care Coordinators will ensure that all performance targets as outlined in individual staff performance work plans
    are met and being fulfilled. This includes but is not limited to Restoration annual targets for services and case
    management as well as contractual targets and obligations resulting from contracts with funders.
  • Junior Care Coordinators participate in outreach and recruitment of new customers, conduct customer orientation
    sessions and facilitate workshops as needed.
  • Participate in regular staff meetings and supervisory sessions.
  • Other duties as assigned by supervisor.

QUALIFICATIONS:

  • Excellent Customer Service skills, placing the customer first and ability to work with customers from a strength based
    approach.
  • Ideal Candidates will have a Bachelor’s Degree with 1 year of Social Service experience or High School with 3+ years of
    Social Work or Customer Service experience.
  • Knowledge of community resources and counseling/social work practices with underserved populations is preferred.
  • Affinity of working with populations including long term unemployed, ex-offenders, at-risk youth, etc.
  • Excellent written and verbal communication skills as well as documentation skills.
  • Ability and experience in working in a demanding, fast paced, high volume environment.
  • Strong ability to establish rapport and motivate others towards achieving goals.
  • Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear
    sense of boundaries.
  • A strong sense of and respect for confidentiality involving both clients and fellow employees.
  • Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally
    sensitive and appropriate.
  • Experience with data systems and basic office software (Word, Excel).
  • Willing and able to work on weekends and evening hours.
  • Willing and able to work from various service locations including our centers and service locations in Bedford Stuyvesant,
    East New York, Brownsville, and Downtown Brooklyn.
  • Bi-lingual (Spanish) is preferred but not required.

To apply, email cover letter and resume to hr@restorationplaza.org and sisrael@restorationplaza.org


JOB TITLE

Care Coordinator

Department:

Economic Solutions Center

DESCRIPTION:
Bedford Stuyvesant Restoration Corporation, a non-profit community development organization, is seeking a Care Coordinator to provide services to customers who are eligible for assistance through Restoration’s Economic Solutions Center. The Economic Solutions Center serves some 8000 clients annually through services including benefits screening and enrollment, financial counseling and literacy, tax preparation, educational coaching, career training, and job placement and retention services. In doing so, Restoration takes on a holistic approach to our customer’s well-being in assisting them to self-sufficiency, resiliency, and financial independence towards closing the wealth gap and ensures that customers have every opportunity to take advantage of multiple services to increase impact. The Care Coordination team plays a crucial and exciting role in this aspect, making the Economic Solutions Center a welcome and comfortable place for customers to visit and receive
services. The team provides comprehensive case management services, including intake triage, screening, assessment, and
service planning and follow up for benefits, financial literacy, educational attainment, employment, etc.

RESPONSIBILITIES:

  • Care Coordinators will conduct intake / triage with 100% of newly assigned participants or re-engaged inactive existing
    clients.
  • Based on initial intake and triage, the Care Coordinator will screen customers as applicable for eligibility and/ or need for
    services and assistance in public benefits/ social services (Benefits Screening and Outside Referrals), financial counseling
    and literacy (Financial Health Assessment), career development (Educational Assessment, and Career Readiness Assessment) Mental Health (Depression, Anxiety, Stress, and Substance abuse), and any other screenings.
  • After initial assessment and screening, Care Coordinator will determine in working with the customer, the most
    appropriate service plan to help participant achieve short and long term goals. This includes discussing any barriers to asset building, financial freedom and intergenerational wealth: i.e. lack of employment, professional attire, childcare, anger management, GED, English proficiency, housing, etc. Service plans will include two or more service areas, service areas being social services, financial literacy/ asset building, and career development.
  • Based on the collaboratively defined service plan, the Care Coordinator will make appropriate connections and schedule
    appointments with internal service staff as applicable and/ or refer for external community services. This includes (but is
    not limited to) ensuring that 100% of participants who are unemployed or underemployed are scheduled to meet with Career Coaches and/ or Employment specialists as well as ensuring that 100% of the clients are scheduled to meet with a Financial Counselor.
  • Care Coordinators will be responsible for developing relationships with external service partners and maintain a referral
    database.
  • Document case notes and participant progress during every visit as well as document any declined referral or service
    connection and develop action steps to change behavior (incorporate motivational interviewing). Update Customer Service Plans accordingly.
  • Follow up with customers, internal service staff, and external service providers to ensure momentum and continuous
    progress on Customer Service Plans and update Customer Service Plans accordingly.
  • Keep customers informed of new developments regarding services offered as well as events and activities that could
    benefit them (e.g. Restoration Plaza events).
  • Care Coordinators are expected to perform front desk duties as part of their work. This to ensure that Care Coordinator
    stay in touch with the Customer Care process from start to end as well as are able to fill in as needed.
  • Care Coordinators will ensure that all performance targets as outlined in their individualized staff performance work plans
    are met and being fulfilled. This includes but is not limited to Restoration annual targets for services and case management as well as contractual targets and obligations resulting from contracts with funders.
  • Care Coordinators must become adept in the utilization of various database systems, including, but not limited to:
    Salesforce, Single Stop Technology/Connects, Capricorn, POS, Efforts-to-Outcomes. Training in these systems will be provided.
  • Participate in outreach and recruitment of new customers, conduct customer orientation sessions and facilitate
    workshops as needed.
  • Participate in regular staff meetings and supervisory sessions.
  • Other duties as assigned by supervisor.

QUALIFICATIONS:

  • Excellent Customer Service skills, placing the customer first and ability to work with customers from a strength based
    approach.
  • Ideal Candidates will possess one credential listed: Master Social Worker with 1 year of social service experience or
    Bachelor Social Work with 2+ years of social service experience.
  • Knowledge of community resources and counseling/social work practices with underserved populations.
  • Experience working with hard to serve populations (long term unemployed, ex-offenders, at-risk youth, etc.).
  • Excellent written and verbal communication skills as well as documentation skills.
  • Strong ability to establish rapport and motivate others towards achieving goals.
  • Ability to work independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear
    sense of boundaries.
  • A strong sense of and respect for confidentiality involving both clients and fellow employees.
  • Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally
    sensitive and appropriate.
  • Experience with data systems and basic office software (Word, Excel).
  • Willing and able to work on weekends and evening hours.
  • Willing and able to work from various service locations including our centers and service locations in Bedford Stuyvesant,
    East New York, Brownsville, and Downtown Brooklyn.
  • Bi-lingual (Spanish) is preferred but not required.

To apply, email cover letter and resume to hr@restorationplaza.org and sisrael@restorationplaza.org